Welcome to Pincity.com! Pincity Frequently Asked Questions
Headquartered in Los Angeles, California, Pincity.com is owned and operated by Global
Star Telecom, LLC. The Company's mission is to provide high quality communications
solutions that empower customers to stay in touch with their world
How long have you been in business? Are you going to be around?
Since 1999, Pincity.com has been providing cost-effective, high quality communications
services to thousands of business users, international travelers, and individual consumers
worldwide. We now take care of many former Big Zoo clients.
Does the Company have its own network?
Yes. We accomplish this telecommunications goal by owning and maintaining a time-proven
and reliable platform, with triply redundant Network Operations Centers located on two
continents and in three cities.
How good is the Company's Customer Service?
In addition to the convenience of being able to access all our services and your
account via the Internet at any time, our customers also enjoy full-time, multilingual
customer service support that ensures our customers the best personal care and
responsiveness to their communications needs.
What Communications Services does the Company provide?
- iTalk Phone Card: Virtual prepaid calling card. Accessible from over 25 countries
- iCall Long Distance: Long distance calling services with state-to-state and in-states
rates start as low as 3.8 cents per minute.
- iConference: A reliable, Web-scheduled, teleconference service with email confirmation
features for conference participants.
- iFax: Convenient document faxing via the Internet from your email account(s).
- iMessenger: A service that enables mobile text messages to be sent via the Web.
- inTouch: Unified message service that lets you unify your personal fax, voice, email and
call forwarding options. (Coming Soon!)
What is a PIN?
Your PIN is your unique Personal Identification Number. It allows our computer to
recognize your account when using our services. Your PIN must be entered in order to place
calls. The PIN number also serves as the Master Account Number for your account. When you
enter your account management page, you will see your PIN number at the top of the page.
What is a Master Account Number?
Your Master Account Number, which is also your PIN, allows you to track your calling
history and manage your Pincity.com account. When you set up an account with Pincity.com,
you will be given a personal Master Account number and asked to create a username and
password. This will give you online access to recharge your account, make changes to your
personal information, and view your calling history. Your Master Account is rechargeable
at anytime directly online. Once the account has been set up, you will be able to access
all the services that we provide. Usage will be deducted from your account balance and
listed on the account history section. "All for one pin! One pin for all!"
What makes Pincitys phone card products unique is affordability and CONVENIENCE
in one single virtual phone card. Our phone card products allow you to place low
rate international calls from anywhere in the world no matter where you have traveled to. With
its pinless calling and speed dial functions, our phone
card can save you from having to memorize and dial all those long important phone numbers
that are impossible to remember. You can easily make an international phone call by simply
pushing 3 digits on your phone. Moreover, our phone card has no hidden charges and
minutes will reduce or expire unexpectedly!
No competition comes close to the iTalk phone card. Benefits are absolutely endless. This
phone card also has:
- Easy access. The iTalk Phone Card offers the most convenient access
from 1,000 U.S. local access numbers.
- Customized PIN. Create your own easy to remember, customized PIN number
with all prepaid phone card choices
- Real-Time Facts. The iTalk Phone card provides you with complete
calling and billing history online in real-time.
- Customer Service. Live customer service agents can easily address all
phone card queries and problems.
- Rewards Program. Earn points and prizes each time you call and recharge
your phone card!
What is the Auto Recharge feature?
Auto-recharge feature adds $20.00 from your credit card, each time your balance runs
below $5.00. With Pincity.com Auto Recharge feature, you do not need to worry about
running low on your phone card balance and being cut-off.
Do I need to switch my long distance carrier to Pincity?
No, you do not need to cancel or switch your present Long Distance Carrier. Pincity.com
offers pre-paid long distance service that enables our customers to save enormously on
long distance calls while avoiding any monthly, connection, and service fees at the same
time. You may use Pincitys service in conjunction with your normal Long Distance
Can I use Pincity's services in other countries beside the US?
Yes, Pincity.com offers numerous ITFS (International Toll Free Service) numbers in most
major countries worldwide. For the International toll free numbers and rates information,
please check the Rates page for
What is the difference in billing for using the local and toll free
The rate for initiating domestic calls within the continental U.S. using the Local
access number is 2.9 cents per minute, and 4.5 cents per minute for domestic U.S. calls
using the Toll Free access number. The rate for International calls varies depending on
your calling destinationplease check the Rates page for
Will my Pincity account be charged for unanswered calls?
No, your account will not be charged for calls that are unanswered. If your destination
number has an answering device or voicemail service, the call might incur a charge to your
Can I recharge my Pincity account with a check?
Pincity.com accepts personal checks, money orders, and traveler's checks. The minimum
purchase for such transaction is $10.00. Along with the check, please also send us your
contact information in the following format:
Name (First & Last)
Contact Phone Number
Please make the check payable to "Pincity.com" and send it along with your
contact information to the following address:
20505 E. Valley Blvd. Suite #108
Walnut, CA 91789
Please allow 3-7 business days to process your order upon our receipt of your payment.
Why should I use the local access number?
By using our local access number to initiate your calls, you will benefit from an even
lower rate than our already super low rates. For a local access number in your area, go
back to the homepage and click on Access Number Search.
What is International Toll Free Service (ITFS)?
International Toll Free Service (ITFS) is a convenient feature for those who travel or
reside outside the United States. ITFS allows subscribers to use their Pincity.com account
in over 20 major countries, including Australia, China, Hong Kong, Japan, U.K., Taiwan,
and many more. For a list of countries please check the Rates page.
When you sign-up with Pincity.com, you will be prompted to create a username and
password. By logging into your account from our home page with your username and password,
you will be able to change both your personal information and password, as well as
recharge your account, and view your account history. Account usage is deducted directly
from your account balance.
What if I lose my PIN?
If you happen to forget your PIN number, there are two things that you can do:
- Login to your account with your username and password from our homepage. Once in your
"My Account" page, information regarding your account will be listed including
your PIN number.
- If you forgot your username and password, click on "Forgot your password," or
write to us at firstname.lastname@example.org.
Verification of your full name, home telephone number, and home address is necessary in
order to disclose confidential information.
My Pincity account balance is low - how do I add more money to my
Login to your account from our homepage and click on "Recharge." Fill out the
necessary information to complete your recharge. Once your transaction has been completed,
an online confirmation will appear and the update will immediately reflect on your
account. You may also fax in your payment to 562.205.1010 by providing your username,
password, contact, and credit card information.
Is there an automatic feature to recharge my Pincity account?
Yes, Pincity.com has an automatic recharge option for your convenience. Activate this
feature and you will not have to worry about running out of minutes ever again. To
activate this feature, login to your account, and click on "Change Settings."
Then click on the "Edit/Setup" for Automatic Recharge and fill in the necessary
What will happen if my account runs out of balance in the middle of a
You will hear a warning system prompt when you have one minute remaining in your
account. Please try to finish your conversation immediately. Your call will be
automatically cut-off when your balance reaches zero. To prevent this, please make sure
you have more than enough balance before you place a call.
What should I do in case I find a billing error?
If you find an error in your account billing, please report the error to email@example.com. Please include a
detailed account of the problem that occurred. An experienced customer relations
representative will be in contact with you within 24-hours.
How are my calls calculated and billed?
Calls are calculated based on 1-minute increments. Any fraction of a minute will be
rounded up to the next full minute. All minutes used are deducted according to each
country rate from your account balance Note: Calling to mobile phones may result in a
Security and Privacy
Pincity.com has taken steps to ensure that your credit card or other sensitive
information is never sent unprotected over the Internet. Through the use of a security
protocol known as Secure Socket Layers (SSL), we encrypt your order information prior to
transmission over the Internet so it cannot be read in transit. This works to keep your
Internet transactions private and secure. Your name, address, and credit card
numbersor anything else about your ordercannot be read by anyone else as the
information travels from your computer to ours.
When you purchase Pincity.com products and services, we request that you use a credit
card to order online. When this is the case, we require you to enter your credit card
number each time you place an order, since we don't store your number on our Web site.
Your credit card information is only used to process your order. We believe this provides
you with the most secure shopping environment.
It is our company policy to protect the privacy of our customers in our business
operations. Pincity.com has the responsibility to protect the confidentiality of the
content of any information transmitted over the Pincity.com network and safeguard the use
of information that customer may reasonably expect us to keep private.
Pincity Customer Satisfaction Policy
Pincity.com is as committed to excellence in customer service as it is to quality
communications. We have Customer Service Representatives who are trained in and dedicated
to the job of understanding and meeting your communication needs.
With millions of calls being made on our Pincity network on an average business day,
we're always hard at work making sure that all your calls go through. Whether you need
help making calls, finding the right product and service for you, getting answers to your
questions or answering questions about your account, our Pincity Customer Service
Representatives are here to help you